ITIL® 4 High Velocity IT (Including exam voucher) – SM-HVIT+
ITIL® 4 Specialist High-Velocity IT (Exam Included)
Course Code: SM-HVIT
The ITIL® 4 Specialist: High-Velocity IT course is based on the ITIL® 4 Specialist: High-Velocity IT candidate syllabus from AXELOS. The course addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: High-Velocity IT certification exam. *** ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved ***
- Duration: 3 Day
- Level: Advanced
- Technology: ITIL®
- Delivery Method: Instructor Led
- Training Credits: NA
It is aimed at IT and service management practitioners who work in organizations that are becoming more digitally enabled. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working.
Those wishing to take this course must have passed the ITIL® 4 Foundation examination.
At the end of this course, participants will be able to:
– Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
– Understand the digital product lifecycle in terms of the ITIL® operating model.
– Understand the importance of ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT.
– Know how to contribute to achieving value with digital products.
This course will prepare delegates to take the ITIL® 4 Specialist: High-Velocity IT exam. Successfully passing this exam will result in the ITIL® 4 Specialist: High-Velocity IT Certification
Exam Prerequisite:
Note that attendance and completion of the Instructor-led ITIL® 4 Specialist: High-Velocity IT course is mandatory and serves as a prerequisite before attempting the ITIL® 4 Specialist: High-Velocity IT Examination.
Exam Format:
– 40 questions, multiple-choice examination
– Closed Book
– Online Web-Based
– 90 minutes (candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time)
– Pass Score 70% or higher – a raw score of 28 marks or above
Please Note:
The ITIL® 4 Specialist: High-Velocity IT course bundle includes the ITIL® 4 Specialist: High-Velocity IT examination and will be quoted and purchased together.
Modules
– Let’s Get to Know Each Other
– Course Overview
– Course Learning Objectives
– Target Audience
– Characteristics
– ITIL® 4 Certification Scheme
– Course Components
– Course Agenda
– Module-End Exercises
– High-Velocity IT
– Digital Technology
– Digital Organizations
– Digital Transformation
– The relevance of High-Velocity IT Approaches
– High-Velocity IT Approaches in Detail
– Introduction
– ITIL® Perspective
– High-Velocity IT Aspects
– High-Velocity IT Applications
– Digital Product Lifecycle
– Service Value Streams
– Four Dimensions of Service Management
– ITIL® Management Practices
– Key Behaviour Patterns
– ITIL® Guiding Principles
– Ethics
– Design Thinking
– Reconstructing for Service Agility
– Safety Culture
– Stress Prevention
– Working in Complex Environments
– Lean Culture
– ITIL® Continual Improvement Model
– High-Velocity IT Objectives
– High-Velocity IT Techniques
– Prioritization Techniques
– Minimum Viable Products and Services
– Product/Service Ownership
– A/B Testing
