ITIL® 4 Managing Professional Transition (Including exam voucher) – SM-MPT+
ITIL® 4 Managing Professional Transition (Exam Included)
Course Code: SM-MPT
The ITIL® 4 Managing Professional Transition module is a bridge course that enables the ITIL® v3 professionals to easily transition across to ITIL® 4 certification scheme. The ITIL® 4 Managing Professional Transition module is designed to enable ITIL® Experts or professionals with 17 credits to gain the designation of ITIL® 4 Managing Professional through one course and one exam. The purpose of the ITIL® 4 Managing Professional Transition module is to provide candidates with an understanding of the: – Core concepts and definitions of ITIL® 4 Foundation, including the key differences between the previous iteration of ITIL® and ITIL® 4 and how they can be practically applied. – Key elements from each one of the four ITIL® Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve. *** ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved ***
- Duration: 5 Days
- Level: Advanced
- Technology: ITIL®
- Delivery Method: Instructor Led
- Training Credits: NA
The training for ITIL® 4 MP Transition module is targeted towards all practitioners with significant experience in IT service management and who wish to develop their knowledge and application skills for ITIL® 4. For taking the ITIL® 4 Managing Professional Transition exam, a candidate must hold the ITIL® Expert certificate or a minimum of 17 credits from the ITIL® v3 Foundation and Intermediate/Practitioner modules. ITIL® 4 Foundation can be accepted to replace ITIL® v3 Foundation, plus 15 credits from ITIL® Intermediate/Practitioner modules.
To qualify for the transition module, candidates need to hold ITIL® v3 Expert or a minimum of 17 credits from ITIL® v3 qualifications.
The learning objectives of the course are based on the following learning outcomes of the Managing Professional Transition exam specification:
- Understand the key concepts of service management
- Understand how the ITIL® guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL® service value system
- Understand the activities of the service value chain, and how they interconnect
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how to use a value stream to design, develop and transition new services
- Know how to use a value stream to provide user support
- Know how to coordinate, prioritize and structure work and activities to create, deliver and support services, including managing queues and backlogs and prioritizing work
- Understand how customer journeys are designed
- Know how to foster stakeholder relationship
- Know how to shape demand and define service offerings
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation (service consumption/provisioning)
- Know how to realize and validate service value
- Understand concepts regarding the high-velocity nature of the digital enterprise
This course will prepare delegates to take the ITIL® 4 Managing Professional Transition exam. Successfully passing this exam will result in the ITIL® 4 Managing Professional Transition Certification
Exam Prerequisite:
Note that attendance and completion of the Instructor-led ITIL® 4 Managing Professional Transition course is mandatory and serves as a prerequisite before attempting the ITIL® 4 Managing Professional Transition Examination.
Exam Format:
- 40 questions, multiple-choice examination
- Closed Book, Online Web-Based
- 90 minutes (candidates taking an exam in a language that is not their native or working language may be awarded 25% extra time)
- Pass Score 70% or higher – a raw score of 28 marks or above
Please Note:
The ITIL® 4 Managing Professional Transition course bundle includes the ITIL® 4 Managing Professional Transition examination and will be quoted and purchased together.
Modules
- Key Concepts of Service Management
- The ITIL® Guiding Principles
- The Four Dimensions of Service Management
- The Service Value System and Service Value Chain
- ITSM Professionalism
- Resource Planning and Management
- How to Create, Deliver and Support
- Prioritize and Manage Work
- Foster Relationships
- Shape Demand and Dene Service Offerings
- Onboard and Offboard Customers and Users
- Realize and Validate Service Value
- Introduction
- Key Concepts of High Velocity IT
- High-Velocity IT Objectives High-Velocity ITIL®
- High Velocity IT Culture
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– EC2 Instances and Instance Selection
– High Performance Computing on AWS
– Lambda and EC2, When to Use Which
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