ITIL® 4 Specialist: Create, Deliver and Support (Including exam voucher) – SM-CDS+

ITIL® 4 Specialist Create, Deliver and Support (Exam Included)

Course Code: SM-CDS

The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL® 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools. *** ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved ***


Organizational Structures 

– Team Culture 

– Continuous Improvement Culture 

– Collaborative Culture 

– Customer-Oriented Mindset 

– Positive Communication

– Capabilities, Roles and Competencies 

– Workforce Planning 

– Employee Satisfaction Management 

– Results-Based on Measuring and Reporting

– Integration and Data Sharing 

– Reporting and Advanced Analytics 

– Collaboration and Workflow 

– Robotic Process Automation 

– Artificial Intelligence and Machine Learning 

– CI/CD 

– Information Model

– Anatomy of a Value Stream 

– Designing a Value Stream

– Value Stream Mapping

– Value Stream for Creation of a New Service 

– Value Stream Model for Restoration of a Live Service 

– Managing Queues and Backlogs 

– Prioritizing Work 

– Shift-Left Approach

– Build or Buy 

– Sourcing Models 

– Service Integration and Management 

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Course Price : N512, 000