ITIL® 4 Strategist: Direct, Plan, and Improve (Including exam voucher) – SM-DPI+

ITIL® 4 Strategist Direct, Plan And Improve (Exam Included)

Course Code: SM-DPI

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. *** ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved ***

Modules

– Let’s Get to Know Each Other

– Course Overview

– ITIL® 4 Certification Scheme

– Course Learning Objectives

– Course Components

– Course Agenda

– Exercises

– Case Study: Axle Car Hire

– Case Study: HandyPerson on Demand

– Exam Details

– Key Terms Covered in the Module

– Module Learning Objectives

– Basics of Direction

– Basics of Planning

– Basics of Improvement

– Other Core Elements

– Key Terms Covered in the Module

– Module Learning Objectives

– DPI of the SVS

– DPI of Guiding Principles

– Key Terms Covered in the Module

– Introducing Strategy Management

– Developing Effective Strategies

– Key Terms Covered in the Module

– Module Learning Objectives

– Managing Risks

– Making Decisions through Portfolio Management

– Directing via Governance, Risk, and Compliance (GRC)

– Key Terms Covered in the Module

– Module Learning Objectives

– Core Concepts of Assessment

– Conducting Effective Assessments

– Core Concepts of Planning

– Key Terms Covered in the Module

– Module Learning Objectives

– Introducing VSM

– Developing Value Stream Maps

– Knowing More About VSM

– Key Terms Covered in the Module

– Module Learning Objectives

– Measurement and Reporting

– Alignment of Measurements and Metrics

– Success Factors and Key Performance Indicators

– Continual Improvement

– Key Terms Covered in the Module

– Module Learning Objectives

– Measurements for the Four Dimensions

– Continual Improvement of the Service Value Chain and Practices

– Key Terms Covered in the Module

– Module Learning Objectives

– Basics of OCM

– OCM throughout DPI and Service Value Chain

– Resistance and Reinforcement

– Key Terms Covered in the Module

– Module Learning Objectives

– Basics of Effective Communication

– Communication with Stakeholders

– Key Terms Covered in the Module

– Module Learning Objectives

– Organizations and People in the SVS

– Partners and Suppliers in the SVS

– Value Streams and Processes in the SVS

– Information and Technology in the SVS

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Course Price : N512, 000