ITIL4 ® Foundation (Including exam voucher) – SM-ITILF4+

ITIL® Foundation V4 (Exam Included)

Course Code: SM-ITILF4

ITIL® 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL® SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. The ITIL® 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL® 4. It helps your understanding of the ITIL® 4 principles and demonstrates how they can improve an individual’s work and the work of the organization. The ITIL® 4 Foundation course provides delegates with the skills and knowledge on modern IT-enabled services, to provide them with an understanding of the common language and key concepts and to show them how they can improve their work and the work of their organization with ITIL® 4 guidance. In addition, this course will provide candidates with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working. This course will further teach delegates on a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.*** ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved ***


  • Let’s Get to Know Each Other
  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Course Agenda
  • Introduction to IT Service Management in the Modern World
  • Introduction to ITIL® 4
  • Case Study: Axle Car Hire
  • Case Study: The CIOs Vision for Axle
  • Exam Details
  • Value and Value Co-Creation
  • Value: Service, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs, and Risks
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and Pestle Model
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles
  • Purpose of ITIL® Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice

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Course Price : N332, 000